貿易通2019 年年報

Environmental, Social and Governance Report (Continued) 環境、社會及管治報告 （續） Tradelink Electronic Commerce Limited Annual Report 2019 66 持份者的參與 本公司重視持份者的意見及不斷邀請彼等參與， 以瞭解彼等的觀點，滿足或甚至超出彼等期望， 從而更暢順成功地推行本公司的環境、社會及管 治策略。於二零一九年，本公司通過多條渠道收 集下列持份者的意見： 有關環境、社會及管治的風險亦已於本公司定期 舉行的風險管理會議上提出及討論，並已向高級 管理人員匯報意見及推薦建議。 Stakeholders’ Engagement The Company values the opinions of its stakeholders and engages them on a continual basis in order to understand their views, meet or even exceed their expectations and implement its ESG strategy more smoothly and successfully. In 2019, the Company collected the following stakeholders’ opinions via various channels: Stakeholders Concerned matters Engagement channels 持份者 關注的事宜 參與渠道 Employees 僱員 — Employee rights and benefits — Training and development — The work environment — Work-life balance — 僱員權利及福利 — 培訓及發展 — 工作環境 — 工作與生活之間的平衡 Staff intranet portal and emails, staff club 員工內聯網及電郵、員工俱樂部 Investors and shareholders 投資者及股東 — Investment returns — Business development — Business performance — Business strategies — Corporate governance — 投資回報 — 業務發展 — 業務表現 — 業務策略 — 企業管治 Announcements, newsletters, circulars, annual report, interim report, annual general meeting, investor forums and shareholder meetings 公告、通訊、通函、年報、中期報告、股東週年大 會、投資者論壇及股東大會 Customers 客戶 — Product/service quality/service level — Product/service price — Customer information/personal data confidentiality — Cyber security — Employment practices — Business ethics (anti-corruption and prevention of bribery) — Corporate governance — 產品╱服務質素╱服務水平 — 產品╱服務價格 — 客戶資料╱個人資料保密性 — 網絡安全 — 僱員常規 — 商業道德（反貪污及防止賄賂） — 企業管治 Product/service terms and conditions, code of conduct, contracts, letter of undertaking on integrity, meetings and training, after-sales service (customer inquiries or complaints) 產品╱服務條款及條件、操守守則、合約、誠信 承諾函、會議及培訓、售後服務（客戶查詢或投 訴） Suppliers 供應商 — Business ethics and credit — Fair trade — Mutually beneficial strategic alliances — Corporate governance — 商業道德及信用 — 公平交易 — 互惠互利戰略夥伴 — 企業管治 Negotiation of contracts, meetings 磋商合約、會議 Community 社區 — Community development — Social welfare — 社區發展 — 社會福利 Volunteer work and charitable activities 義工服務及慈善活動 ESG-related risks were also raised and discussed in the Company’s risk management meetings which were held on a regular basis. Comments and recommendations were reported back to Senior Management.