貿易通 2020 年年報
Management Discussion and Analysis (Continued) 管理層討論及分析(續) 18 Tradelink Electronic Commerce Limited Annual Report 2020 業務回顧(續) 電子商貿業務回顧(續) 上半年, COVID-19 疫情使全球經濟急挫,對 GETS 業務是災難性打擊,整體市場按年暴跌 9.2% ,為 二零零八╱零九年全球金融危機以來最大跌幅。 隨著多國實施嚴格抗疫措施,以及疫情下發展出 「新常態」,自下半年起,經濟活動緩慢復甦。於 二零二零年下半年, GETS 市場有所改善,接近回 復至二零一九年同期水平。因此,二零二零年的 市場萎縮大幅收窄至僅為 4.8% 。於本報告內, GETS 市場一般指進出口貿易報關市場,整體下跌 4.8% ,惟按業務量計算,貨物艙單服務市場僅次 於貿易報關,為 GETS 內第二大主要服務,其市場 於 二 零 二 零 年 整 體 下 跌 36.3% 。 COVID-19 爆 發 後,大部分國家封鎖對外國際邊境,年內可以繼 續空運貨物航班大幅減少。我們作為所有航空公 司採用的電子貨物艙單服務的供應商,於二零二 零年遭直接打擊,單就此服務其淨收益損失約港 幣 2,400,000 元。 我們未能控制 COVID-19 疫情及全球經濟問題等外 圍因素,種種均對 GETS 業務造成影響,惟除此之 外,於二零二零年, GETS 於香港的營運環境相對 穩定。過往逾十年,市場內的三名服務供應商維 持不變,競爭日漸更著眼於服務質素而非價格。 就服務質素而言,我們的客戶服務熱線連續近十 年獲行內公認嘉獎,我們自信我們的服務質素明 顯自競爭對手中脫穎而出,這使我們於 GETS 市場 穩佔領先地位,並能讓我們向客戶收取較高的服 務費。 Business Review (Continued) E-Commerce Business Review (Continued) The slump of the global economy in the first half year due to the COVID-19 pandemic was a catastrophic blow to the GETS business, as the overall market plummeted 9.2% year-on-year, the steepest decline since the global financial crisis in 2008/09. With the severe anti-epidemic measures implemented by most countries and the development of the ‘new normal’ in reaction to the pandemic, economic activities resumed somewhat slowly from the second half year. The GETS market improved in the second half of 2020, almost returning to the level as in the same period in 2019. As a result, the market shrinkage was substantially narrowed to only 4.8% in 2020. While the GETS market, which in this context pertains to the import/export trade declaration market, dropped 4.8% overall, the market for cargo manifest services, which is the second most important service under GETS after trade declaration in terms of business volume, fell by 36.3% in 2020. With the lockdown of international borders introduced by most countries following the outbreak of COVID-19, only a very limited number of cargo flights were able to continue servicing airfreight during the year. As the service provider of choice of all airlines for electronic manifest services, we were hit directly and suffered a net revenue loss of around HK$2.4 million from this service alone in 2020. Besides external factors outside of our control, including the COVID-19 pandemic and global economic issues which all affected our GETS business, the GETS operating environment in Hong Kong was rather stable in 2020. With the same three service providers in the market for over a decade, the competition now places more emphasis on service quality rather than pricing. In terms of service quality, with the industry-recognized accolades our customer hotline has received consecutively for nearly ten years, we can confidently proclaim that the quality of our services clearly stands out from that of our competitors, enabling us to stand firmly as the dominant player in the GETS market and giving us grounds to charge customers a premium for our service.
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