貿易通 2020 年年報

Management Discussion and Analysis (Continued) 管理層討論及分析（續） 二零二零年年報 貿易通電子貿易有限公司 23 業務回顧（續） 身份管理（「身份管理」）業務回顧（續） 二零二零年，雖然 COVID-19 對身份管理業務造成 影響，但與受經濟低迷直接打擊的其他業務分部 相比，則程度較輕微。由於社交距離措施及在家 工作安排阻慢客戶的委聘，令此業務分部受影 響。在 COVID-19 疫情的困擾下，二零二零年的銷 售週期較長。另一方面，疫情為我們創造機遇， 企業為了在封城及實施其他防疫措施期間照常營 業，都紛紛尋求身份管理解決方案，以進行電子 開戶及網上交易。因此，自疫情爆發以來，我們 接獲更多來自各行各業的查詢，有關他們於「新 常態」下有興趣採納的身份管理解決方案。 展望二零二一年，身份管理業務有數個發展重 點。新類別數碼證書方面，我們於二零二零年下 半年獲得政府資訊科技總監辦公室（「資科辦」）的 正式認可。此項新數碼證書類別十二利用我們的 電子化認識你的客戶解決方案發出，支援使用電 子護照及其他旅遊文件（例如往來港澳通行證及 港澳居民來往內地通行證）作為個人身份驗證， 取代傳統面對面識別程序。技術及營運設置將於 二零二一年上半年年底準備就緒，我們將於下半 年起透過合作夥伴以試驗形式向金融機構推行此 項新數碼證書類別十二，例如股票經紀商為其持 有電子護照及其他旅遊文件的客戶，以數碼方式 簽署開戶文件，毋須於紙張文件上實體簽名。我 們將於試行期間測試市場反應，並適當微調市場 營銷策略，以於二零二一年餘下數月及之後落實 執行。 Business Review (Continued) Identity Management (“IDM”) Business Review (Continued) While COVID-19 impacted our IDM business in 2020, it was to a lesser extent than our other business segments which were directly affected by the gloomy economy. The impact on this business segment was largely a slowdown of our customer engagement due to social distancing measures and work from home arrangements. The sales cycle took longer in 2020 under COVID-19. On the other hand, the pandemic created opportunities for us, as corporates are increasingly seeking IDM solutions for digital onboarding and conducting online transactions in order to stay in business amid lockdowns and other anti-epidemic measures. Consequently, since the start of the epidemic, we have received more enquiries from a diverse range of industries regarding our suite of IDM solutions which they are interested to adopt under the ‘new normal’. Looking ahead to 2021, we have a couple of key focuses for our IDM business. First is the new class of digital certificate for which we received formal recognition from the Office of the Government Chief Information Officer (“OGCIO”) in the latter part of 2020. This new ID-Cert Class 12 will be issued using our eKYC solutions, supporting the use of e-Passports and other travel documents (such as Exit-Entry Permit for Travelling to and from Hong Kong and Macau as well as Mainland Travel Permit for Hong Kong and Macao Residents) for identification of individuals instead of using the traditional face-to-face identification process. With the technical and operational set up ready towards the end of the first half of 2021, we will pilot launch this new ID-Cert Class 12 starting the latter half of the year through our partners to financial institutes, such as stockbrokers for their clients holding e-Passports and other travel documents to digitally sign the account opening documents without the need for physical signatures on paper documents. We will test the market response during the pilot launch and fine tune our marketing strategy as appropriate for execution in the remaining months in 2021 and beyond.