貿易通 2020 年年報

Management Discussion and Analysis (Continued) 管理層討論及分析（續） 26 Tradelink Electronic Commerce Limited Annual Report 2020 業務回顧（續） 其他服務業務回顧（續） GETS 相關服務業務主要包括我們的道路貨物資 料系統（「 ROCARS 」）服務、為香港海關（「海關」） 提供之 ROCARS 電話查詢中心服務，以及為 GETS 紙張用戶提供紙張轉換電子文件服務，於二零二 零年亦因 GETS 市場萎縮而遭受牽連，惟程度較 GETS 為輕。 GETS 相關服務錄得的收益為港幣 19,000,000 元，較 二 零 一 九 年 的 收 益 港 幣 20,200,000 元下跌 6.1% 。 GETS 相關服務收益內有 兩個項目值得注意，第一個是本報告前文所提及 的數據錄入服務。我們為托運人提供此項服務， 藉此減輕其準備呈交貿易報關單繁瑣沉重的人手 工作。相較於 GETS 業務呈整體下滑趨勢，此服務 的收益不跌反升，有助抵銷我們為客戶提供紙張 轉換電子文件服務的傳統服務中心的業務跌幅。 另一項新增至 GETS 相關服務收益的是與 PAOB 合 作所得收益。根據此次合作，我們提供客戶使用 GETS 的數據資料，並根據 PAOB 信貸評估模式獲 篩選的 GETS 客戶宣傳推廣 PAOB 的中小企貸款服 務。這種提供貸款服務的新方式於六月展開試 驗，宣傳活動自十月起全面啟動。 邁進二零二一年，我們遺憾地將繼續對智能銷售 點業務持悲觀態度。雖然普遍相信香港經濟將於 二零二一年自二零二零年的谷底反彈，對零售業 有利，惟 COVID-19 疫情發展仍存在眾多不明朗因 素，且世界多國陸續發現病毒新變種，使環球經 濟復甦籠罩陰霾。此外，香港零售業嚴重依賴遊 客，除非各國取消邊境限制及恢復國際旅遊，否 則 不 可 能 在 短 期 內 回 復 到 疫 症 前 水 平。自 COVID-19 爆發以來，越來越多零售商店將重心轉 移至網上市場，減少依賴實體店舖。即使病毒得 已消散，轉移至網上零售的趨勢仍會持續，因 此，預期實體智能銷售點需求將會減少。這就是 我們對智能銷售點的銷售以及維修及支援服務於 二零二一年感到不樂觀的原因。隨著零售商日漸 轉至線上，我們將探索機會，提供網上無現金付 款解決方案。由於此等解決方案於市場上唾手可 得，我們須持務實態度，決定我們能否迎難而 上，提供較目前已有者更具成本效益且便利易用 的解決方案。無論如何，面對瞬息萬變的市場格 局，我們已準備檢討支付科技解決方案策略，並 於必要時作出調整。 Business Review (Continued) Other Services Business Review (Continued) Our GETS-related services business, primarily comprising our Road Cargo System (“ROCARS”), the call center services offered to Customs and Excise Department (“C&ED”) for their ROCARS and the paper-to- electronic conversion services for our GETS paper users, also contracted in 2020 due to the shrinkage of the GETS market, but to a slightly smaller extent than that of GETS. Revenue recorded for our GETS-related services was HK$19.0 million, down 6.1% compared to 2019’s revenue of HK$20.2 million. There are two noteworthy items included in the revenue of the GETS-related services. The first is the data entry service mentioned earlier in this report. We offered this service to shipper customers to relieve them from the tedious manual work of preparing the trade declaration submissions. In contrast to the overall downward trend of our GETS business, revenue from this service increased, which helped to offset the drop in the performance of our traditional paper-to-electronic conversion service for customers using our service centers. The other new addition to our GETS-related services revenue was the revenue received from our collaboration with PAOB. Under this collaboration, we help PAOB to promote their SME loan services to those of our GETS customers they have whitelisted based on their credit assessment modeling, for which we provide data on our customers’ usage of GETS. The pilot of this new approach to offering loan services commenced in June, with promotional activities going full force from October. Going into 2021, we unfortunately continue to hold a pessimistic view regarding our Smart PoS business. Though it is generally believed that the Hong Kong economy will rebound in 2021 from a low base in 2020, benefiting the retail industry as a result, there is still a lot of uncertainty regarding the development of COVID-19 and the new variants of the virus being discovered in a number of countries worldwide, clouding the recovery of the global economy. In addition, until the border restrictions imposed by most countries are able to be removed and international travel can be resumed, the retail industry in Hong Kong, which heavily relies on tourists, is unlikely to return to pre-pandemic levels any time soon. Since the outbreak of COVID-19, an increasing number of retail shops shifted their focus to the online market and relied less on their physical stores. This switch to online retailing will continue even after the virus eventually subsides, and the demand for physical Smart PoS is expected to decline as a result. This explains why we are pessimistic about the sales and M&S service of our Smart PoS devices in 2021. With retailers increasingly moving online, we will explore the opportunity of offering online cashless payment solutions. As such solutions are already widely available in the market, we will need to be pragmatic and determined if we are to rise to the challenge of offering a more cost- effective, convenient solution than those currently available. In any case, we are prepared to review and adjust our PayTech solution strategy as necessary in light of the changing market landscape.