Tradelink 2018 Annual Report

Environmental, Social and Governance Report (Continued) 環境、社會及管治報告 （續） 63 二零一八年年報 貿易通電子貿易有限公司 持份者的參與 本公司重視持份者的意見及不斷邀請彼等參與， 以瞭解彼等的觀點，滿足或甚至超出彼等期望， 從而更暢順成功地推行本公司的環境、社會及管 治策略。於二零一八年，本公司通過多條渠道收 集下列持份者的意見： 有關環境、社會及管治的風險亦已於本公司定期 舉行的風險管理會議上提出及討論，並已向高級 管理人員匯報意見及推薦建議。 Stakeholders’ Engagement The Company values the opinions of its stakeholders and engages them on a continual basis in order to understand their views, meet or even exceed their expectations and implement its ESG strategy more smoothly and successfully. In 2018, the Company collected the following stakeholders’ opinions via various channels: Stakeholders Concerned matters Engagement channels 持份者 關注的事宜 參與渠道 Employees 僱員 — Employee rights and benefits — Training and development — The work environment — Work-life balance — 僱員權利及福利 — 培訓及發展 — 工作環境 — 工作與生活之間的平衡 Staff intranet portal and emails 員工內聯網及電郵 Investors and shareholders 投資者及股東 — Investment returns — Business development — Business performance — Business strategies — Corporate governance — 投資回報 — 業務發展 — 業務表現 — 業務策略 — 企業管治 Announcements, newsletters, circulars, annual report, interim report, annual general meeting, investor forums and shareholder meetings 公告、通訊、通函、年報、中報、股東週年大會、 投資者論壇及股東大會 Customers 客戶 — Product/service quality — Product/service price — Customer information confidentiality — Business ethics — 產品╱服務質素 — 產品╱服務價格 — 客戶資料保密性 — 商業道德 Product/service terms and conditions, contracts, meetings and training, after-sales service (customer inquiries or complaints), customer satisfaction survey 產品╱服務條款及條件、合約、會議及培訓、售後 服務（客戶查詢或投訴）、顧客滿意度調查 Suppliers 供應商 — Business ethics and credit — Fair trade — Mutually beneficial strategic alliances — Environmental protection — 商業道德及信用 — 公平交易 — 互惠互利戰略夥伴 — 環境保護 Contracts, meetings, compliance confirmation from key suppliers 合約、會議、主要供應商合規性確認 Community 社區 — Community development — Social welfare — 社區發展 — 社會福利 Volunteer work and charitable activities 義工服務及慈善活動 ESG-related risks were also raised and discussed in the Company’s risk management meetings which were held on a regular basis. Comments and recommendations were reported back to Senior Management.