Tradelink 2018 Annual Report

Environmental, Social and Governance Report (Continued) 環境、社會及管治報告 （續） 69 二零一八年年報 貿易通電子貿易有限公司 夥伴與客戶 供應鏈管理 本公司重視與供應商及客戶的長線互惠互利關 係，向客戶提供高質素服務，並與供應商建立互 信關係。 本公司的採購政策特別指明，本公司將合理及竭 盡全力選擇及委聘遵守其當地環境及勞工法例的 供應商。此外，本公司要求其主要供應商提供書 面遵守確認，以確認（其中包括）其遵守當地環境 法例及法規，並以負責任及將環境污染減至最低 的方式經營業務。 產品責任 本公司向使用我們服務及產品的客戶提供熱線服 務、現場技術支援及培訓。本公司亦承諾通過改 進及升級，繼續改善其服務及產品，旨在為客戶 提供最可靠及高質素的可行方案。本公司已於其 業務各個範疇竭盡全力以達到服務目標及致力於 實現高標準。 貿易通遵守香港法例第 486 章《個人資料（私隱）條 例》（「私隱條例」），並於經營業務時按照私隱條例 項下的原則收集資料。本公司指導及規定其僱員 謹慎及適當地處理客戶的個人資料。僱員僅限於 為客戶提供服務時方可使用所需的客戶個人資 料。本公司僅於提供服務時及按照客戶的指示處 理其個人資料並以此方式行事，且不會處理其個 人資料作任何其他用途。本公司不會於未得到客 戶同意的情況下向任何其他第三方披露客戶的資 料。本公司於向客戶提供的條款及條件中明確訂 明其有關的責任。 Our Partners and Customers Supply Chain Management The Company values mutually beneficial long standing relationships with the suppliers and customers by providing high quality services to customers and developing mutual trust with suppliers. In the Company’s procurement policy, it is specifically stated that the Company would use its reasonably best endeavors to select and engage suppliers which are in compliance with their local environmental and labor laws. Moreover, the Company requests its key suppliers to provide written compliance confirmations confirming, inter alia, that they are in compliance with their local environmental laws and regulations and they will run their businesses in a responsible manner and minimize environmental pollution. Product Responsibility The Company provides hotline service, on-site technical support and training for customers who use our services and products. The Company also pledges to continuously improve its service and products through enhancements and upgrades with an aim to deliver the best possible reliable and quality solutions to our customers. The Company does the best to meet the set service targets and strives to achieve high standard in different aspects of its operations. Tradelink observes the Personal Data (Privacy) Ordinance (Cap. 486) (the “PDPO”) and the data collection principles under the PDPO in conducting its business. The Company educates and requires its staff to handle personal data of its customers carefully and properly. Access to the personal data of the customers is limited to those employees who have a genuine need to access to such personal data in order to perform the services to the customers. The Company will only process the personal data of its customers to the extent, and in such a manner, as is necessary for the purposes of provision of its services and in accordance with the customers’ instructions and will not process the personal data for any other purposes. The Company will not disclose the personal data of its customers to other third parties without the consent of its customers. The Company stipulates clearly its obligations in this regard in its terms and conditions of services offered to customers.