Tradelink 2020 Annual Report

Management Discussion and Analysis (Continued) 管理層討論及分析（續） 二零二零年年報 貿易通電子貿易有限公司 27 業務回顧（續） 其他服務業務回顧（續） GETS 相關服務方面，計及新增 PAOB 合作計劃， 且普遍對 GETS 市場持正面態度，我們希望此子分 部於二零二一年可實現輕微收益增長。 GETS 相關 服務還有另一個利好消息，就是於上一份合約在 二零二一年一月屆滿後，我們獲得海關的 3 年新 合約，為其 ROCARS 提供電話查詢中心服務。打從 ROCARS 於二零一零年推出以來，我們已獲海關 授予有關服務合約。儘管此合約的收益並不龐大 可觀，但獲海關繼續批出該等合約，顯示我們有 能力為貿易及物流界穩定地交付可靠優質的服 務，而此亦一直為我們於 GETS 市場的競爭優勢。 最後，誠如中期報告所述，我們制定了計劃將公 共物流平台 VSHIP 與核心 GETS 平台整合，使其服 務無縫接合提供予 GETS 客戶，作為增值服務。隨 著技術整合工作完成，我們將 VSHIP 項下的買賣 競價服務更名為貨運報價服務，作為 GETS 增值服 務的一環。我們以收費服務的形式向 GETS 托運人 及貨運代理客戶推廣此項貨運報價服務，並提供 免費使用期作為額外優惠。 COVID-19 干擾海╱空 運行業，我們期望貨運報價服務提供予客戶的效 益能夠獲得青睞。同樣地，我們會保持開放心 態，監察市場對此項收費服務的接受程度，並於 必要時修訂策略。 總括而言，其他服務業務受到正面及負面因素同 時影響，我們相信，此業務可維持穩定表現，並 竭盡全力在二零二一年實現適度增長。 Business Review (Continued) Other Services Business Review (Continued) Regarding our GETS-related services, with the PAOB partnership added into the equation and the generally positive view of the GETS market, we hope to achieve a slight revenue growth in this sub-segment in 2021. Another positive note to add in regard to our GETS-related services is that we are happy to be awarded a 3-year new contract by the C&ED to provide call center services for their ROCARS upon expiry of the last contract in January 2021. We have been awarded such service contracts by C&ED ever since the service was launched in 2010. While the revenue from this contract is not that sizeable, the continuous award of such contracts by C&ED demonstrates our ability to consistently deliver reliable and quality services to the trading and logistics community, and this remains our competitive edge in the GETS market. Last but not least, as was mentioned in the interim report, we made a plan to integrate VSHIP, the community logistics platform, with our core GETS platform, enabling the service it offers to be seamlessly provided to our GETS customers as a value-added service. With the completion of the technical integration work, we have renamed the bid-and-offer service under VSHIP to FQS as a value-added service under our GETS. We are promoting this FQS to our GETS shipper and forwarder customers as a chargeable service, with a free trial period as an extra incentive. With the disruption to the sea/air freight industry under COVID-19, we hope our customers will appreciate the benefits that our FQS can offer to them. Again, we will keep an open mind and monitor the market acceptance of this chargeable service and will revise our strategy as necessary. To summarize, with both positive and negative elements affecting our Other Services business, we believe that we can maintain the stable performance of this business while striving to do our utmost to achieve modest growth in 2021.