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Tradelink Electronic Commerce Limited
Annual Report 2017
Environmental, Social and Governance Report
(Continued)
環境、社會及管治報告
（續）
Our Partners and Customers (Continued)
Innovative Services/Products
•
Emphasis on our IT Staff Training
As an E-commerce services company, we accord special attention
to our IT staff. We encourage and support continuous
enhancement of their professional skill and domain knowledge of
our IT staff so as to enable them to fully embrace new challenges
from leading-edge technology and maximize the usage of new
technology to improve our products and solutions. Our IT staff
members attended relevant courses to ensure their IT knowledge
are up-to-date with the latest industry standards. Owing to
clients’ changing needs and latest technology development trend,
our IT staff members also attended specialized courses and
acquired relevant qualifications so as to equip themselves with the
skills to cope with the latest market and technology development.
With the technical competency acquired in relation to cloud usage
and big data, our teams have successfully improved user
experience of our cloud services and provided comprehensive data
analysis for our clients to help them increase their business
efficiency.
•
Improve our solutions with application of artificial
intelligence (AI)
Tradelink’s team always strive for continuous improvement of our
service quality, in terms of services effectiveness and user
experience. Through ongoing R&D and with customer feedback,
our teams have extendedly improved our solution capabilities. In
particular, we have been investing resources to conduct R&D on
applying AI technology to improve and enhance our commercial
solutions and security solutions. Using AI to sort and analyze
relevant data, we aim to enhance our warehouse management
system to help operators speed up the warehouse operations.
Through optimizing the goods location through AI-assisted
instructions, warehouse operators can reduce the goods pickup
time and save the manpower for moving goods, and enhance the
efficiency of whole warehouse management process. At the same
time, we are also working on applying AI technologies into our
biometric authentication solutions to enhance the accuracy of
facial recognition. These are a couple of examples that
demonstrate our work on applying new technologies to improve
our performance.
夥伴與客戶（續）
創新服務╱產品
•
著重資訊科技員工培訓
作為電子商貿服務公司，我們尤其關注資
訊科技員工。我們鼓勵亦支持資訊科技員
工不斷提升專業技術及領域知識，好使彼
等全面認識頂尖技術所帶來的新挑戰，盡
力使用新科技，改善產品及解決方案。我
們的資訊科技員工會出席相關課程，確保
其資訊科技知識緊貼最新行業標準。鑒於
客戶的需求一直轉變，加上最新科技發展
趨勢，資訊科技員工亦參與專門課程，並
取得相關資歷，裝備技術，應對最新市場
及科技發展。隨著獲得與雲端使用及大數
據有關的技術能力，我們的團隊已成功改
善雲端服務的用戶體驗，並為客戶提供全
面數據分析，協助彼等提高業務效率。
•
應用人工智能（「人工智能」）改善解決方案
貿易通團隊時刻致力不斷改善服務成效及
用戶體驗方面的服務質素。團隊透過持續
研發及客戶反饋大幅改善解決方案的能
力。具體而言，我們一直投放資源進行研
發應用人工智能技術，改善及增強商業解
決方案及保安方案。我們旨在利用人工智
能分類及分析相關數據，加強倉庫管理系
統，協助營運商加快倉庫運作。藉人工智
能輔助指令，貨物位置更為準確，可減省
倉庫操作員的提貨時間，並節省搬貨人
力，提高整個倉庫管理程序的效率。同
時，我們亦在研究將人工智能技術應用及
生物認證解決方案，提高面容識別的準繩
度。此等為展示我們埋首研究應用新技術
改善表現的數個例子。