Tradelink 2016 Annual Report

Tradelink Electronic Commerce Limited

貿易通電子貿易有限公司

Environmental, Social and Governance Report (“ESG Report”)

環境、社會及管治報告（「環境、社會及管治報告」）

Stakeholders’ Engagement

The Company values the opinions of its stakeholders and engages them on a

continual basis in order to understand their views, meet or even exceed their

expectations and implement its ESG strategy more smoothly and successfully.

In 2016, the Company collected the following stakeholders’ opinions via

various channels:

Stakeholder

Concerned matter

Engagement channel

持份者

關注的事宜

參與渠道

Employees

僱員

– Employee rights and benefits

– Training and development

– The work environment

– Work-life balance

–

僱員權利及福利

–

培訓及發展

–

工作環境

–

工作與生活之間的平衡

Staff intranet portal, tea sessions with CEO, staff climate

survey

員工內聯網、與行政總裁茶聚、員工意見調查

Investors and shareholders

投資者及股東

– Investment returns

– Business performance

– Business strategies

– Corporate governance

–

投資回報

–

業務表現

–

業務策略

–

企業管治

Announcements, circulars, annual report, interim report,

annual general meeting, investor forums and shareholder

meetings

公告、通函、年報、中報、股東週年大會、

投資者論壇及股東大會

Customers

客戶

– Product/service quality

– Product/service price

– Customer information confidentiality

– Business ethics

–

產品╱服務質素

–

產品╱服務價格

–

客戶資料保密

–

商業道德

Product/Service Terms and Conditions, contracts,

meetings and training, after-sales service (customer

inquiries or complaints)

產品╱服務條款及條件、合約、

會議及培訓、售後服務（客戶查詢或投訴）

Suppliers

供應商

– Business ethics and credit

– Fair trade

– Mutually beneficial strategic alliances

– Environmental protection

–

商業道德及信用

–

公平交易

–

互惠互利戰略夥伴

–

環境保護

Contracts, meetings, compliance confirmation from key

suppliers

合約、會議、主要供應商合規性確認

Community

社區

– Community development

– Social welfare

–

社區發展

–

社會福利

Volunteer work and charitable activities

義工服務及籌款活動

持份者的參與

本公司重視持份者的意見及不斷邀請彼等參與，以瞭解彼等

的觀點，滿足或甚至超出彼等期望，從而更暢順成功地推行

本公司的環境、社會及管治策略。於二零一六年，本公司通

過多條渠道收集下列持份者的意見：